Are you looking for a ThinkOwl software trainer who can lead corporate training at your company? We can match you with an experienced ThinkOwl trainer who can run a virtual Help Desk training session for your business.
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There are many reasons why companies request training in using ThinkOwl software. They might have recently signed up to ThinkOwl and want to ensure that they’re using the software to its full potential. They might want to onboard staff members to use ThinkOwl and want a certified trainer to answer all the tough questions that the team has.
In this article, we’ll be looking at some basic information that will help you get prepared for working with a software trainer. We’ll look at ThinkOwl implementation steps, how to onboard new users, how to train admins and how to best set up permissions. We’ll also look at a sample one-day training schedule that you could tailor with your trainer and will outline our upcoming ThinkOwl online course. Let’s start with implementing ThinkOwl in your business.
To get started with ThinkOwl, a help desk software, the first step is to sign up for an account on their website. Once registered, you can start customizing your help desk by adding your company’s logo, setting up email templates, and configuring ticket categories. Next, you can invite your team members to join the platform and assign them specific roles and permissions. After that, you can integrate ThinkOwl with your existing systems, such as CRM or email, to streamline your support processes. Lastly, you can start receiving and managing customer inquiries by creating tickets, assigning them to team members, and tracking their progress. ThinkOwl also offers training and support resources to help you make the most of their software.
ThinkOwl is a comprehensive Help Desk Software that caters to the needs of various users within a company. The types of users who would require training in this software include customer support representatives, IT professionals, and managers. Customer support representatives would benefit from training to effectively handle customer inquiries, manage tickets, and provide timely resolutions. IT professionals would require training to configure and maintain the software, integrate it with other systems, and troubleshoot technical issues. Managers would need training to monitor team performance, generate reports, and analyze customer feedback. Training in ThinkOwl would empower these users to maximize the software’s capabilities, streamline processes, and enhance overall customer satisfaction.
1. Begin by creating user accounts for new users in the ThinkOwl software. This involves gathering their basic information such as name, email, and role within the company.
2. Provide new users with login credentials, including a username and temporary password. They will use these credentials to access the ThinkOwl software.
3. Schedule a training session or provide training materials to familiarize new users with the features and functionalities of ThinkOwl. This will help them understand how to navigate the software and perform their tasks efficiently.
4. Assign specific permissions and access levels to each user based on their role and responsibilities within the company. This ensures that they only have access to the relevant information and functionalities.
5. Encourage new users to explore the ThinkOwl knowledge base and support resources to further enhance their understanding of the software.
6. Offer ongoing support and assistance to new users as they start using ThinkOwl. This can be done through regular check-ins, providing a dedicated support channel, or…
To train admins of ThinkOwl, start by providing an overview of the software’s features and functionalities. Explain how to navigate the user interface, access different modules, and perform basic tasks such as ticket management and customer communication. Conduct hands-on training sessions where admins can practice using the software and ask questions. Provide step-by-step guides and video tutorials to help admins understand advanced features like automation rules, reporting, and integrations. Encourage admins to explore the software independently and experiment with different settings to gain familiarity. Offer ongoing support through regular check-ins, webinars, and a dedicated support team to address any queries or issues that may arise during the training process.
To set up user permissions in ThinkOwl Help Desk Software, start by accessing the admin dashboard. From there, navigate to the “User Management” section. Here, you can create new user accounts and assign specific roles and permissions to each user. ThinkOwl offers various predefined roles such as administrator, agent, and supervisor, or you can create custom roles tailored to your company’s needs. Each role can be assigned different levels of access and privileges, including the ability to view, edit, or delete tickets, access customer data, or manage settings. By carefully configuring user permissions, you can ensure that each user has the appropriate level of access and control within the software.
9:00 AM – Introduction to ThinkOwl: Covering the basics of the software, its features, and benefits for efficient help desk management.
10:00 AM – User Interface and Navigation: Exploring the different sections, menus, and tools within ThinkOwl to familiarize users with the interface.
11:00 AM – Ticket Management: Understanding how to create, assign, prioritize, and resolve tickets using ThinkOwl’s ticket management system.
12:00 PM – Lunch Break
1:00 PM – Communication Channels: Learning how to integrate and manage various communication channels like email, chat, and social media within ThinkOwl.
2:00 PM – Reporting and Analytics: Explaining how to generate reports, track performance metrics, and analyze data to improve help desk operations.
3:00 PM – Customization and Settings: Exploring the customization options available in ThinkOwl, including user roles, workflows, and automation settings.
4:00 PM – Q&A and Wrap-up:…
We have a comprehensive ThinkOwl course on our waitlist for creation. Join the course waitlist for the below course.
Course Name: Mastering ThinkOwl: A Comprehensive Guide to Help Desk Software
Description: This online course is designed to help individuals learn how to use ThinkOwl, a powerful help desk software. The course covers everything from the basics of setting up the software to advanced features such as automation and reporting. Participants will learn how to manage tickets, prioritize tasks, and communicate effectively with customers. The course also includes best practices for using ThinkOwl to improve customer satisfaction and streamline support operations.
Expected Learning Outcomes: By the end of this course, participants will be able to confidently use ThinkOwl to manage customer support requests, prioritize tasks, and communicate effectively with customers. They will also be able to leverage advanced features such as automation and reporting to improve support operations and customer satisfaction. Overall, participants will gain a comprehensive understanding of how to use ThinkOwl to streamline their help desk operations and provide exceptional customer support.
We’ve outlined above some of the basics of implementing ThinkOwl in your business, getting staff onboard, updating settings etc and we’ve also looked at a sample online training schedule. If you’re looking for a virtual training session or in-person, on-site ThinkOwl training, reach out using the Request Training button above. If you’d like to enrol in a self-paced, online ThinkOwl course, join the course waitlist and you’ll be the first to know when it launches.
